If you believe this is a mistake, please contact our support team at [email protected].

👋 Members: It is likely that you need a spring clean in your web browser. We’ve put together some instructions for all the different web browsers out there and your friendly team are always here to help at [email protected].

🌐 Google Chrome (Windows/Mac)

1. Open Chrome.

2. Click the three dots ⋮ (top-right corner).

3. Go to Settings > Privacy and security.

4. Click “Clear browsing data”.

5. Choose “All time” as the time range.

6. Tick:

   • Browsing history

   • Cookies and other site data

   • Cached images and files

7. Click “Clear data”.

8. Close and reopen Chrome, then visit the site again.

🦊 Mozilla Firefox (Windows/Mac)

1. Open Firefox.

2. Click the three lines ☰ (top-right corner).

3. Go to Settings > Privacy & Security.

4. Scroll to “History” > Click “Clear History…”

5. In the pop-up:

   • Time range: Everything

   • Tick: Browsing & download history, Cookies, Cache

6. Click “OK”.

7. Restart Firefox and revisit the site.

🧭 Safari (Mac)

1. Open Safari.

2. Click Safari > Clear History from the top menu.

3. Choose “all history” from the dropdown.

4. Click “Clear History”.

5. This also removes cookies and cached data.

🧓 Internet Explorer (Windows)

1. Open Internet Explorer.

2. Click the gear icon (top-right) > Internet Options.

3. Under Browsing history, click Delete…

4. Tick:

   • Temporary Internet files and website files

   • Cookies and website data

   • History

5. Click Delete, then Apply > OK.

6. Close and reopen the browser.